Refund policy

Returns & Refund Policy

All sales are final. We do not accept returns or exchanges for any reason, including but not limited to dissatisfaction with fit, appearance, clothing condition, color, or perceived differences from product descriptions or photos.

Due to the nature of our business—including secondhand items and made-to-order products— and our facilities, we are unable to accept physical returns.

Exceptions (Misprints and Incorrect Items Only):
If you receive an item that isn't the item you ordered, you must contact us within 24 hours for clothing and within 3 days of confirmed delivery for gifts at FUZZIE@fuzzieMuuMuu.com.

Your email must include:

• Your order number

• Clear photos of the item showing the damage or error

• A brief description of the issue

If your claim is approved, we will provide a resolution at our discretion, which may include a replacement, store credit, or refund. We do not require items to be returned.

Important Notes:

• We are not responsible for dissatisfaction resulting from misinterpretation of product descriptions, measurements, or images

• Orders placed with incorrect shipping information are the responsibility of the customer

• Claims submitted after 3 days of delivery will not be accepted

By placing an order, you agree to this policy.

Thank you for supporting our business. As we continue to grow, we look forward to expanding our offerings and improving your experience with us.